Solidroad has raised $25 million in a Sequence A led by Hedosophia, bringing its complete funding to $33 million, to scale an AI high quality assurance platform that evaluates each buyer assist interplay. The spherical follows an $8 million elevate that included a $6.5 million seed led by First Spherical Capital and a spot in Y Combinator’s Winter 2025 batch.
As corporations have deployed AI throughout buyer assist, the quantity of interactions has grown far past what guide QA groups can meaningfully evaluation, with most samples representing solely 2–3% of conversations and leaving the remaining unreviewed. Solidroad, headquartered in San Francisco with a staff in Dublin, was based in 2023 particularly to shut that hole.
The platform analyses each alternate, whether or not dealt with by a human agent or an AI system, surfacing patterns, dangers, and training alternatives in actual time somewhat than after a weekly evaluation cycle.
Founders Mark Hughes and Patrick Finlay met at Intercom, the place each had a direct view into how enterprise assist groups function at scale. Hughes had beforehand constructed and bought graduate job platform Gradguide; Finlay had co-founded YC-backed no-code startup Monaru. The shared conviction that AI assist had created a high quality blind spot led them to construct Solidroad collectively. Hughes relocated from Eire to San Francisco in 2024 to anchor the corporate’s US growth.
“That downside has turn out to be extra pronounced as AI has taken on a rising share of buyer conversations, whereas oversight hasn’t stored tempo,” share Solidroad founders with Tech Funding Information.
The platform integrates instantly into present assist workflows, scoring interactions, figuring out ability gaps, and triggering personalised teaching simulations based mostly on precise agent efficiency. The corporate claims productiveness features of as much as 10x for QA groups, although that determine is Solidroad’s personal and needs to be handled as directional.
Clients, together with Ryanair, ŌURA, ActiveCampaign, and Crypto.com, are already reside on the platform, with hundreds of thousands of interactions scored thus far.
Within the high quality assurance area, Solidroad competes with Observe.ai, MaestroQA, and Klaus, which was acquired by Zendesk in 2023. Solidroad’s differentiation declare is full-coverage scoring mixed with real-time teaching, somewhat than retrospective evaluation.
The $25 million will fund staff growth throughout San Francisco and Dublin, and continued product growth. Lengthy-term, the corporate is focusing on enterprise and high-volume environments, constructing towards real-time visibility that allows groups to deal with high quality points as they occur somewhat than after the very fact.
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