Mews acquires Flexkeeping to automate housekeeping and boost guest satisfaction — TFN

Mews, the Dutch hospitality unicorn, has acquired Flexkeeping, the main resort operations platform for automated housekeeping and group collaboration. This transfer enhances Mews’ ecosystem with specialised housekeeping automation, guaranteeing hoteliers can handle your complete visitor journey, from check-in to check-out, inside a single platform. 

For Mews, the combination represents a strong enlargement of its capabilities, driving effectivity, value financial savings, and improved visitor satisfaction throughout its buyer base.

Redefining housekeeping requirements

Based in 2012 by Luka Berger and Aljaž Ketiš, Flexkeeping has reshaped how lodges method housekeeping with an automation-first mannequin. Its sensible scheduling instruments robotically assign rooms, handle cleansing cycles, and adapt shifts based mostly on real-time property knowledge. This implies lodges can optimise employees allocation, cut back downtime, and keep away from errors that result in visitor complaints.

The platform additionally allows customised cleansing cycles, from gentle day by day refreshes to deep weekend cleans, giving managers visible instruments to stability workloads and keep compliant with native rules. For lodges already stretched by staffing challenges, these improvements ship measurable enhancements. Flexkeeping’s international rollout has boosted housekeeping productiveness by as much as 40% whereas lowering visitor complaints by practically half, proving its tangible worth.

Collaboration with out obstacles

One among Flexkeeping’s most notable strengths lies in group collaboration. Its platform unites housekeeping, entrance desk, and upkeep groups by means of shared checklists, centralised process monitoring, and real-time communication. This eliminates silos and ensures duties are accomplished seamlessly.

One other standout characteristic is its built-in translation capabilities. Workers can create duties of their native language utilizing voice enter, which is robotically translated and routed to the precise division. This not solely reduces errors but additionally improves morale by making communication easy throughout numerous, multilingual groups. For hoteliers managing worldwide employees, this operate immediately interprets into smoother operations and happier groups.

Why does this matter for Mews?

For Mews, buying Flexkeeping is a strategic step to deepen its place because the all-in-one working system for hospitality. With 12,500 prospects in over 85 nations, Mews is already recognised for reworking operations throughout property administration, income optimisation, and funds. Including Flexkeeping’s award-winning instruments extends its worth proposition by integrating one of the resource-intensive resort capabilities immediately into its Hospitality Cloud.

Accommodations utilizing Mews will now profit from a unified system that mixes property administration, funds, and housekeeping automation with out counting on fragmented third-party options. This not solely lowers prices but additionally simplifies coaching and improves operational consistency. For Mews, it reinforces its repute as a pioneer dedicated to fixing real-world challenges for hoteliers whereas future-proofing the visitor expertise.

A stronger future for hospitality

The acquisition displays Mews’ ambition to guide the business’s digital transformation by addressing operational inefficiencies and elevating visitor satisfaction. With Flexkeeping’s confirmed observe file, together with recognition on the 2025 HotelTechAwards, Mews now brings best-in-class housekeeping instruments below its umbrella.

This deal strengthens Mews’ ecosystem, widens its enchantment to international resort chains and independents alike, and positions it because the go-to platform for managing each side of hospitality. By bridging operations with visitor expertise, Mews and Flexkeeping collectively set new benchmarks for effectivity, profitability, and repair excellence.