Marriott Kicked Us Out of Montreal Hotel Right After Our Engagement

This as-told-to essay relies on a dialog with Ethan Werchniak, 26, a New York State authorities worker. It has been edited for size and readability. Enterprise Insider verified his reserving at a Marriott–licensed Sonder property in Montreal.

The Marriott-Sonder breakup put a damper on one of many happiest days of our lives — our engagement.

My girlfriend, who was born and raised in New York, instructed me she wished to be someplace new when she obtained proposed to. We had heard a whole lot of nice issues about Montreal, so we booked a five-day keep at a Sonder condo in Outdated Montreal.

I proposed to her on Sunday on the Westmount Conservatory and Greenhouses in Montreal. It is a actually beautiful spot, with a lovely library, greenhouse, and a bit of recreation space within the park.

After, we loved the town and celebrated. We window-shopped, explored Montreal, and visited a tremendous artwork museum. We weren’t glued to our telephones like we’re on a standard day.

So I solely noticed the e-mail informing us concerning the Marriott-Sonder breakup after the Sonder employee got here and knocked on our door at 10 a.m. on Monday, telling us to go away in an hour.

Getting kicked out after their engagement

My girlfriend answered the door, and the man stated, “I am very sorry, you guys want to go away. Your reservation is canceled.”

I used to be able to tear him a brand new one. I instructed him we had one other day to go on our reservation.

He replied, “I am very sorry to be blunt with you, however I am shedding my job proper now. My final process is to inform those who they should go away.”

I believed, “OK, this man’s in all probability having a worse day than I’m.” So I dropped it.

I instantly known as Marriott and tried to rebook. Marriott was capable of put us up in one other resort, a couple of mile from the place we had been. But it surely value greater than the unique lodging by about 30 Canadian {dollars}, or about $21, so it felt like a rip-off, like “Hey, your reservation’s canceled, however we will make you a brand new reservation for more cash.”

Marriott supplied me 500 factors for the difficulty, however I do not need to ebook with the resort once more.

The scene within the foyer afterward was one thing to behold. Everyone was down within the foyer, and everybody was pissed. Many had a number of days left earlier than their flights again dwelling. A number of instructed us that they’ll never book with Marriott once more.

A part of me desires to actually go in on Marriott and say, “Every part crashed, we’re ruined, our final day was a catastrophe.”

However my girlfriend and I are fairly adaptable folks. We have had a enjoyable day since then. I’ve had a terrific dinner and good drinks, so I am in a very good temper now.

I’ve put it out of my thoughts. We had enjoyable, nevertheless it wasn’t due to Marriott; it was despite it.

Representatives for Marriott and Sonder didn’t reply to a number of requests for remark from Enterprise Insider. On Sunday, Marriott instructed clients who had booked a Sonder property by way of Marriott’s channels that they might get a full refund. A couple of days later, the corporate instructed company to contact their credit card companies to ask for a refund as an alternative.